Barbara Wasson, Sigmund Akselsen. An overview of on-line assistance: from on-line documentation to intelligent help and training. Knowledge Eng. Review, 7(4):289-322, 1992. [doi]
@article{WassonA92,
title = {An overview of on-line assistance: from on-line documentation to intelligent help and training},
author = {Barbara Wasson and Sigmund Akselsen},
year = {1992},
doi = {10.1017/S0269888900006445},
url = {http://dx.doi.org/10.1017/S0269888900006445},
researchr = {https://researchr.org/publication/WassonA92},
cites = {0},
citedby = {0},
journal = {Knowledge Eng. Review},
volume = {7},
number = {4},
pages = {289-322},
}