Resting Time Activeness Determines Team Performance in Call Centers

Jun-ichiro Watanabe, Marina Fujita, Kazuo Yano, Hideo Kanesaka, Tomoyuki Hasegawa. Resting Time Activeness Determines Team Performance in Call Centers. In 2012 International Conference on Social Informatics (SocialInformatics), Washington, D.C., USA, December 14-16, 2012. pages 26-31, IEEE Computer Society, 2012. [doi]

Authors

Jun-ichiro Watanabe

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Marina Fujita

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Kazuo Yano

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Hideo Kanesaka

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Tomoyuki Hasegawa

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