Richard T. Watson, Leyland F. Pitt, Pierre R. Berthon. Service: the Future of Information Technology. DATA BASE, 27(4):58-67, 1996. [doi]
@article{WatsonPB96,
title = {Service: the Future of Information Technology},
author = {Richard T. Watson and Leyland F. Pitt and Pierre R. Berthon},
year = {1996},
researchr = {https://researchr.org/publication/WatsonPB96},
cites = {0},
citedby = {0},
journal = {DATA BASE},
volume = {27},
number = {4},
pages = {58-67},
}