Brian P. Wessner. Quality Improvement in Capacity Management. In David Morley, Jason G. Shane, Sue Felix, Bernard Domanski, John Boelens, Gordon R. Stauffer, Roberta S. Terkowitz, Tom Scoumperdis, H. Pat Artis, editors, 13th International Computer Measurement Group Conference, Orlando, FL, USA, December 7-11, 1987, Proceedings. pages 518-521, Computer Measurement Group, 1987.
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