Ingrid Wetzel, Ralf Klischewski. Serviceflow beyond workflow? IT support for managing inter-organizational service processes. Inf. Syst., 29(2):127-145, 2004. [doi]
@article{WetzelK04,
title = {Serviceflow beyond workflow? IT support for managing inter-organizational service processes},
author = {Ingrid Wetzel and Ralf Klischewski},
year = {2004},
doi = {10.1016/j.is.2003.08.002},
url = {http://dx.doi.org/10.1016/j.is.2003.08.002},
tags = {workflow},
researchr = {https://researchr.org/publication/WetzelK04},
cites = {0},
citedby = {0},
journal = {Inf. Syst.},
volume = {29},
number = {2},
pages = {127-145},
}