Marilyn Domas White, Eileen G. Abels, Neal Kaske. Evaluation of Chat Reference Service Quality: Pilot Study. D-Lib Magazine, 9(2), 2003. [doi]
@article{WhiteAK03,
title = {Evaluation of Chat Reference Service Quality: Pilot Study},
author = {Marilyn Domas White and Eileen G. Abels and Neal Kaske},
year = {2003},
doi = {10.1045/february2003-white},
url = {http://dx.doi.org/10.1045/february2003-white},
researchr = {https://researchr.org/publication/WhiteAK03},
cites = {0},
citedby = {0},
journal = {D-Lib Magazine},
volume = {9},
number = {2},
}