Ward Whitt. The impact of a heavy-tailed service-time distribution upon the M/GI/s waiting-time distribution. Queueing Syst., 36(1-3):71-87, 2000.
@article{Whitt00a, title = {The impact of a heavy-tailed service-time distribution upon the M/GI/s waiting-time distribution}, author = {Ward Whitt}, year = {2000}, researchr = {https://researchr.org/publication/Whitt00a}, cites = {0}, citedby = {0}, journal = {Queueing Syst.}, volume = {36}, number = {1-3}, pages = {71-87}, }