James A. Whittaker. Software s Invisible Users. IEEE Software, 18(3):84-88, 2001. [doi]
@article{Whittaker01, title = {Software s Invisible Users}, author = {James A. Whittaker}, year = {2001}, url = {http://www.computer.org:80/software/so2001/s3084abs.htm}, researchr = {https://researchr.org/publication/Whittaker01}, cites = {0}, citedby = {0}, journal = {IEEE Software}, volume = {18}, number = {3}, pages = {84-88}, }