Dwayne Whitten, Kenneth W. Green Jr.. The effect of switching costs on intent to switch: an application in IS service provision markets. IJMC, 3(4):428-444, 2005. [doi]
@article{WhittenG05,
title = {The effect of switching costs on intent to switch: an application in IS service provision markets},
author = {Dwayne Whitten and Kenneth W. Green Jr.},
year = {2005},
doi = {10.1504/IJMC.2005.007027},
url = {http://dx.doi.org/10.1504/IJMC.2005.007027},
researchr = {https://researchr.org/publication/WhittenG05},
cites = {0},
citedby = {0},
journal = {IJMC},
volume = {3},
number = {4},
pages = {428-444},
}