Pamela Whitten, Deirdre Mylod, Goran Gavran, Howard Sypher. Most Wired Hospitals rate patient satisfaction. Communications of the ACM, 51(4):96-102, 2008. [doi]
@article{WhittenMGS08,
title = { Most Wired Hospitals rate patient satisfaction},
author = {Pamela Whitten and Deirdre Mylod and Goran Gavran and Howard Sypher},
year = {2008},
doi = {10.1145/1330311.1330330},
url = {http://doi.acm.org/10.1145/1330311.1330330},
researchr = {https://researchr.org/publication/WhittenMGS08},
cites = {0},
citedby = {0},
journal = {Communications of the ACM},
volume = {51},
number = {4},
pages = {96-102},
}