Dwayne Whitten, Robin L. Wakefield. Measuring switching costs in IT outsourcing services. J. Strategic Inf. Sys., 15(3):219-248, 2006. [doi]
@article{WhittenW06,
title = {Measuring switching costs in IT outsourcing services},
author = {Dwayne Whitten and Robin L. Wakefield},
year = {2006},
doi = {10.1016/j.jsis.2005.11.002},
url = {http://dx.doi.org/10.1016/j.jsis.2005.11.002},
researchr = {https://researchr.org/publication/WhittenW06},
cites = {0},
citedby = {0},
journal = {J. Strategic Inf. Sys.},
volume = {15},
number = {3},
pages = {219-248},
}