Veronica Winkler, Hans Ulrich Buhl. Identifikation und Gestaltung von Services. Wirtschaftsinformatik, 49(4):257-266, 2007. [doi]
@article{WinklerB07:0,
title = {Identifikation und Gestaltung von Services},
author = {Veronica Winkler and Hans Ulrich Buhl},
year = {2007},
doi = {10.1007/s11576-007-0062-1},
url = {http://dx.doi.org/10.1007/s11576-007-0062-1},
researchr = {https://researchr.org/publication/WinklerB07%3A0},
cites = {0},
citedby = {0},
journal = {Wirtschaftsinformatik},
volume = {49},
number = {4},
pages = {257-266},
}