Jonathan B. Woodroff, George M. Kasper. User (dis)satisfaction and discrepancy in information systems: an integrated model and empirical investigation. In HICSS (2). pages 737-746, 1995. [doi]
@inproceedings{WoodroffK95,
title = {User (dis)satisfaction and discrepancy in information systems: an integrated model and empirical investigation},
author = {Jonathan B. Woodroff and George M. Kasper},
year = {1995},
url = {http://csdl.computer.org/comp/proceedings/hicss/1995/6945/00/69450737abs.htm},
tags = {empirical, information models},
researchr = {https://researchr.org/publication/WoodroffK95},
cites = {0},
citedby = {0},
pages = {737-746},
booktitle = {HICSS (2)},
}