Gene Woolsey. The Fifth Column: Why Maintenance Is Different or Why It s More Important to Talk to Your Employees Than Your Equals. Interfaces, 35(6):522-523, 2005. [doi]
@article{Woolsey05a,
title = {The Fifth Column: Why Maintenance Is Different or Why It s More Important to Talk to Your Employees Than Your Equals},
author = {Gene Woolsey},
year = {2005},
doi = {10.1287/inte.1050.0169},
url = {http://dx.doi.org/10.1287/inte.1050.0169},
tags = {maintenance},
researchr = {https://researchr.org/publication/Woolsey05a},
cites = {0},
citedby = {0},
journal = {Interfaces},
volume = {35},
number = {6},
pages = {522-523},
}