Protection Management of Enterprise Endpoint Based on the ITIL Management Framework

Mei-Yu Wu, Shih-Fang Chang, Wei-Chiang Li. Protection Management of Enterprise Endpoint Based on the ITIL Management Framework. In James Jong Hyuk Park, Leonard Barolli, Fatos Xhafa, Hwa-Young Jeong, editors, Information Technology Convergence - Security, Robotics, Automations and Communication, 5th International Conference on Information Technology Convergence and Services, ITCS 2013, Fukuoka, Japan, July 8-10, 2013. Volume 253 of Lecture Notes in Electrical Engineering, pages 557-565, Springer, 2013. [doi]