Towards a lightweight framework for service management evaluation in SMEs. Inf. Syst. E-Business Management, 21(1):81-122, March 2023. [doi]
@article{X23ak-1,
title = {Towards a lightweight framework for service management evaluation in SMEs},
year = {2023},
month = {March},
doi = {10.1007/s10257-022-00576-1},
url = {https://doi.org/10.1007/s10257-022-00576-1},
researchr = {https://researchr.org/publication/X23ak-1},
cites = {0},
citedby = {0},
journal = {Inf. Syst. E-Business Management},
volume = {21},
number = {1},
pages = {81-122},
}