Customer satisfaction feedback in an IT outsourcing company: a case study on the insigma Hengtian company

Xin Xia, David Lo, Jingfan Tang, Shanping Li. Customer satisfaction feedback in an IT outsourcing company: a case study on the insigma Hengtian company. In Jian Lv, He Jason Zhang, Muhammad Ali Babar, editors, Proceedings of the 19th International Conference on Evaluation and Assessment in Software Engineering, EASE 2015, Nanjing, China, April 27-29, 2015. pages 34, ACM, 2015. [doi]

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