Xun Xu. What are customers commenting on, and how is their satisfaction affected? Examining online reviews in the on-demand food service context. Decision Support Systems, 142:113467, 2021. [doi]
@article{Xu21-5,
title = {What are customers commenting on, and how is their satisfaction affected? Examining online reviews in the on-demand food service context},
author = {Xun Xu},
year = {2021},
doi = {10.1016/j.dss.2020.113467},
url = {https://doi.org/10.1016/j.dss.2020.113467},
researchr = {https://researchr.org/publication/Xu21-5},
cites = {0},
citedby = {0},
journal = {Decision Support Systems},
volume = {142},
pages = {113467},
}