An Examination of the Impact of Service Climate on Service Productivity in the Organizational Context

Xin Xu, Bin Ding. An Examination of the Impact of Service Climate on Service Productivity in the Organizational Context. In 18th Americas Conference on Information Systems, AMCIS 2012, Seattle, Washington August 9-11, 2012. Association for Information Systems, 2012. [doi]

Authors

Xin Xu

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Bin Ding

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