Jin Xu, Dening Huang, Young Myoung Ko, Jamol Pender. Managing queueing systems with gathering-averse customers: staffing, pooling, and opening hours. Queueing Syst., 110(1):22, March 2026. [doi]
@article{XuHKP26,
title = {Managing queueing systems with gathering-averse customers: staffing, pooling, and opening hours},
author = {Jin Xu and Dening Huang and Young Myoung Ko and Jamol Pender},
year = {2026},
month = {March},
doi = {10.1007/s11134-026-09981-6},
url = {https://doi.org/10.1007/s11134-026-09981-6},
researchr = {https://researchr.org/publication/XuHKP26},
cites = {0},
citedby = {0},
journal = {Queueing Syst.},
volume = {110},
number = {1},
pages = {22},
}