Lan Xu, Xianlei Lu. Influencing factors in online tourism service quality: a fuzzy cognitive map based on customers' perceptions. J. Systems and IT, 22(4):311-330, 2020. [doi]
@article{XuL20-21,
title = {Influencing factors in online tourism service quality: a fuzzy cognitive map based on customers' perceptions},
author = {Lan Xu and Xianlei Lu},
year = {2020},
doi = {10.1108/JSIT-10-2019-0217},
url = {https://doi.org/10.1108/JSIT-10-2019-0217},
researchr = {https://researchr.org/publication/XuL20-21},
cites = {0},
citedby = {0},
journal = {J. Systems and IT},
volume = {22},
number = {4},
pages = {311-330},
}