Luc Honore Petnji Yaya, Frederic Marimon, Marti Casadesus. Customer's loyalty and perception of ISO 9001 in online banking. Industrial Management and Data Systems, 111(8):1194-1213, 2011. [doi]
@article{YayaMC11,
title = {Customer's loyalty and perception of ISO 9001 in online banking},
author = {Luc Honore Petnji Yaya and Frederic Marimon and Marti Casadesus},
year = {2011},
doi = {10.1108/02635571111170767},
url = {http://dx.doi.org/10.1108/02635571111170767},
researchr = {https://researchr.org/publication/YayaMC11},
cites = {0},
citedby = {0},
journal = {Industrial Management and Data Systems},
volume = {111},
number = {8},
pages = {1194-1213},
}