Would You Like to Upgrade to a Premium Room? Evaluating the Benefit of Offering Standby Upgrades

Övünç Yilmaz, Pelin Pekgün, Mark Ferguson. Would You Like to Upgrade to a Premium Room? Evaluating the Benefit of Offering Standby Upgrades. Manufacturing & Service Operations Management, 19(1):1-18, 2017. [doi]

Authors

Övünç Yilmaz

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Pelin Pekgün

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Mark Ferguson

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