Pirjo Yli-Viitala, Jari Kuusisto, Kyrill Meyer. Service Blueprinting as a Failure Elimination Tool in the Case of Outsourcing Services. IJSSMET, 1(4):22-34, 2010. [doi]
@article{Yli-ViitalaKM10,
title = {Service Blueprinting as a Failure Elimination Tool in the Case of Outsourcing Services},
author = {Pirjo Yli-Viitala and Jari Kuusisto and Kyrill Meyer},
year = {2010},
url = {http://www.igi-global.com/Bookstore/Article.aspx?TitleId=49697},
researchr = {https://researchr.org/publication/Yli-ViitalaKM10},
cites = {0},
citedby = {0},
journal = {IJSSMET},
volume = {1},
number = {4},
pages = {22-34},
}