An Empirical Research on Online Negative Comments Control Based on Consumer Satisfaction

Haiying You, Xiangbing Chen. An Empirical Research on Online Negative Comments Control Based on Consumer Satisfaction. In The 20th Wuhan International Conference on E-Business, WHICEB 2021, Wuhan, China, 28-30 May 2021. pages 47, Association for Information Systems, 2021. [doi]

Authors

Haiying You

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Xiangbing Chen

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