Wen-Bin Yu, James H. Graham. Demand Forecasting Using Intelligent Agents with Application to a Call Processing Center. I. J. Comput. Appl., 14(4):201-210, 2007.
@article{YuG07:2, title = {Demand Forecasting Using Intelligent Agents with Application to a Call Processing Center}, author = {Wen-Bin Yu and James H. Graham}, year = {2007}, researchr = {https://researchr.org/publication/YuG07%3A2}, cites = {0}, citedby = {0}, journal = {I. J. Comput. Appl.}, volume = {14}, number = {4}, pages = {201-210}, }