Faramak Zandi, Madjid Tavana. A fuzzy group quality function deployment model for e-CRM framework assessment in agile manufacturing. Computers & Industrial Engineering, 61(1):1-19, 2011. [doi]
@article{ZandiT11,
title = {A fuzzy group quality function deployment model for e-CRM framework assessment in agile manufacturing},
author = {Faramak Zandi and Madjid Tavana},
year = {2011},
doi = {10.1016/j.cie.2011.02.004},
url = {http://dx.doi.org/10.1016/j.cie.2011.02.004},
tags = {deployment, e-science},
researchr = {https://researchr.org/publication/ZandiT11},
cites = {0},
citedby = {0},
journal = {Computers & Industrial Engineering},
volume = {61},
number = {1},
pages = {1-19},
}