Pamela Zave. Calls Considered Harmful and Other Observations: A Tutorial on Telephony. In Tiziana Margaria, Bernhard Steffen, Roland Rückert, Joachim Posegga, editors, Services and Visualization: Towards User-Friendly Design, ACoS 98, VISUAL 98, AIN 97, Selected Papers. Volume 1385 of Lecture Notes in Computer Science, pages 8-27, Springer, 1998. [doi]
@inproceedings{ZaveO98,
title = { Calls Considered Harmful and Other Observations: A Tutorial on Telephony},
author = {Pamela Zave},
year = {1998},
url = {http://link.springer.de/link/service/series/0558/bibs/1385/13850008.htm},
researchr = {https://researchr.org/publication/ZaveO98},
cites = {0},
citedby = {0},
pages = {8-27},
booktitle = {Services and Visualization: Towards User-Friendly Design, ACoS 98, VISUAL 98, AIN 97, Selected Papers},
editor = {Tiziana Margaria and Bernhard Steffen and Roland Rückert and Joachim Posegga},
volume = {1385},
series = {Lecture Notes in Computer Science},
publisher = {Springer},
isbn = {3-540-64367-2},
}