O. B. Zaytseva, Elizaveta V. Kondrashova. Priority Management in a Semi-Markov Queuing Model. In Vladimir V. Rykov, Nozer D. Singpurwalla, Andrey M. Zubkov, editors, Analytical and Computational Methods in Probability Theory - First International Conference, ACMPT 2017, Moscow, Russia, October 23-27, 2017, Proceedings. Volume 10684 of Lecture Notes in Computer Science, pages 65-74, Springer, 2017. [doi]