Sam Zaza, Iris A. Junglas, Deborah J. Armstrong. Who needs the help desk? Tackling one's own technological problem via self IT service. Information and Organization, 31(3):100367, 2021. [doi]
@article{ZazaJA21,
title = {Who needs the help desk? Tackling one's own technological problem via self IT service},
author = {Sam Zaza and Iris A. Junglas and Deborah J. Armstrong},
year = {2021},
doi = {10.1016/j.infoandorg.2021.100367},
url = {https://doi.org/10.1016/j.infoandorg.2021.100367},
researchr = {https://researchr.org/publication/ZazaJA21},
cites = {0},
citedby = {0},
journal = {Information and Organization},
volume = {31},
number = {3},
pages = {100367},
}