Bo Zeng, Ayten Turkcan, Ji Lin, Mark Lawley. Clinic scheduling models with overbooking for patients with heterogeneous no-show probabilities. Annals OR, 178(1):121-144, 2010. [doi]
@article{ZengTLL10,
title = {Clinic scheduling models with overbooking for patients with heterogeneous no-show probabilities},
author = {Bo Zeng and Ayten Turkcan and Ji Lin and Mark Lawley},
year = {2010},
doi = {10.1007/s10479-009-0569-5},
url = {http://dx.doi.org/10.1007/s10479-009-0569-5},
researchr = {https://researchr.org/publication/ZengTLL10},
cites = {0},
citedby = {0},
journal = {Annals OR},
volume = {178},
number = {1},
pages = {121-144},
}