Gather customer concerns from online product reviews - A text summarization approach

Jiaming Zhan, Han Tong Loh, Ying Liu. Gather customer concerns from online product reviews - A text summarization approach. Expert Syst. Appl., 36(2):2107-2115, 2009. [doi]

Authors

Jiaming Zhan

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Han Tong Loh

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Ying Liu

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