Dongyuan Zhan, Amy R. Ward. Staffing, Routing, and Payment to Trade off Speed and Quality in Large Service Systems. Operations Research, 67(6):1738-1751, 2019. [doi]
@article{ZhanW19-2,
title = {Staffing, Routing, and Payment to Trade off Speed and Quality in Large Service Systems},
author = {Dongyuan Zhan and Amy R. Ward},
year = {2019},
doi = {10.1287/opre.2018.1838},
url = {https://doi.org/10.1287/opre.2018.1838},
researchr = {https://researchr.org/publication/ZhanW19-2},
cites = {0},
citedby = {0},
journal = {Operations Research},
volume = {67},
number = {6},
pages = {1738-1751},
}