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A framework for evaluating customer satisfaction

Libo Zhang, Yihan Sun 0002, Tiejian Luo. A framework for evaluating customer satisfaction. In 10th International Conference on Software, Knowledge, Information Management & Applications, SKIMA 2016, Chengdu, China, December 15-17, 2016. pages 448-453, IEEE, 2016. [doi]

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Libo Zhang

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Yihan Sun 0002

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Tiejian Luo

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