Ping Zhang, Gisela M. von Dran. Expectations and Rankings of Website Quality Features: Results of Two Studies on User Perceptions. In HICSS. 2001. [doi]
@inproceedings{ZhangD01:1,
title = {Expectations and Rankings of Website Quality Features: Results of Two Studies on User Perceptions},
author = {Ping Zhang and Gisela M. von Dran},
year = {2001},
url = {http://computer.org/proceedings/hicss/0981/volume 207/09817019abs.htm},
researchr = {https://researchr.org/publication/ZhangD01%3A1},
cites = {0},
citedby = {0},
booktitle = {HICSS},
}