Dynamic Fuzzy Evaluation for E-Commerce Service Quality Based on the SERVPERF - researchr publication authors

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Jun Zhang, Ting Lin, Lixiao Ren. Dynamic Fuzzy Evaluation for E-Commerce Service Quality Based on the SERVPERF. In The International Conference on E-Business and E-Government, ICEE 2010, 7-9 May 2010, Guangzhou, China, Proceedings. pages 576-579, IEEE, 2010. [doi]

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