Xiaoni Zhang, Victor R. Prybutok. A consumer perspective of E-service quality. IEEE Trans. Engineering Management, 52(4):461-477, 2005. [doi]
@article{ZhangP05-2,
title = {A consumer perspective of E-service quality},
author = {Xiaoni Zhang and Victor R. Prybutok},
year = {2005},
doi = {10.1109/TEM.2005.856568},
url = {http://dx.doi.org/10.1109/TEM.2005.856568},
researchr = {https://researchr.org/publication/ZhangP05-2},
cites = {0},
citedby = {0},
journal = {IEEE Trans. Engineering Management},
volume = {52},
number = {4},
pages = {461-477},
}