A Performance Analysis of Call Centers Based on a Multi-server Queue with Retrials, Feedbacks, Impatience - researchr publication authors

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Zhe George Zhang, Yi-Jun Zhu, Ren-Xiang Zhu. A Performance Analysis of Call Centers Based on a Multi-server Queue with Retrials, Feedbacks, Impatience. In Sio Iong Ao, Oscar Castillo, Craig Douglas, David Dagan Feng, Jeong-A. Lee, editors, Proceedings of the International MultiConference of Engineers and Computer Scientists 2007, IMECS 2007, March 21-23, 2007, Hong Kong, China. Lecture Notes in Engineering and Computer Science, pages 2257-2263, Newswood Limited, 2007.

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