Xiaofeng Zhao, Kenneth Gilbert. A statistical control chart for monitoring customer waiting time. IJDATS, 7(3):301-321, 2015. [doi]
@article{ZhaoG15-4,
title = {A statistical control chart for monitoring customer waiting time},
author = {Xiaofeng Zhao and Kenneth Gilbert},
year = {2015},
doi = {10.1504/IJDATS.2015.071366},
url = {http://dx.doi.org/10.1504/IJDATS.2015.071366},
researchr = {https://researchr.org/publication/ZhaoG15-4},
cites = {0},
citedby = {0},
journal = {IJDATS},
volume = {7},
number = {3},
pages = {301-321},
}