Rongda Zhu, Yu Deng, Soumitra Sarkar, Kaoutar El Maghraoui, HariGovind V. Ramasamy, Alan Bivens. Towards More Effective Solution Retrieval in IT Support Services Using Systems Log. In Quan Z. Sheng, Eleni Stroulia, Samir Tata, Sami Bhiri, editors, Service-Oriented Computing - 14th International Conference, ICSOC 2016, Banff, AB, Canada, October 10-13, 2016, Proceedings. Volume 9936 of Lecture Notes in Computer Science, pages 730-744, Springer, 2016. [doi]
@inproceedings{ZhuDSMRB16,
title = {Towards More Effective Solution Retrieval in IT Support Services Using Systems Log},
author = {Rongda Zhu and Yu Deng and Soumitra Sarkar and Kaoutar El Maghraoui and HariGovind V. Ramasamy and Alan Bivens},
year = {2016},
doi = {10.1007/978-3-319-46295-0_52},
url = {http://dx.doi.org/10.1007/978-3-319-46295-0_52},
researchr = {https://researchr.org/publication/ZhuDSMRB16},
cites = {0},
citedby = {0},
pages = {730-744},
booktitle = {Service-Oriented Computing - 14th International Conference, ICSOC 2016, Banff, AB, Canada, October 10-13, 2016, Proceedings},
editor = {Quan Z. Sheng and Eleni Stroulia and Samir Tata and Sami Bhiri},
volume = {9936},
series = {Lecture Notes in Computer Science},
publisher = {Springer},
isbn = {978-3-319-46294-3},
}