Jun Zhuo, June Wei, Lai C. Liu, Kai S. Koong, Shengtao Miao. An examination of the determinants of service quality in the Chinese express industry. Electronic Markets, 23(2):163-172, 2013. [doi]
@article{ZhuoWLKM13,
title = {An examination of the determinants of service quality in the Chinese express industry},
author = {Jun Zhuo and June Wei and Lai C. Liu and Kai S. Koong and Shengtao Miao},
year = {2013},
doi = {10.1007/s12525-013-0133-7},
url = {http://dx.doi.org/10.1007/s12525-013-0133-7},
researchr = {https://researchr.org/publication/ZhuoWLKM13},
cites = {0},
citedby = {0},
journal = {Electronic Markets},
volume = {23},
number = {2},
pages = {163-172},
}