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Ranking semantic information for e-government: complaints management

Hande Zirtiloglu, Pinar Yolum. Ranking semantic information for e-government: complaints management. In Alistair Duke, Martin Hepp, Kalina Bontcheva, Marc B. Vilain, editors, Proceedings of the First International Workshop on Ontology-supported Business Intelligence, OBI 2008, Karlsruhe, Germany, October 27, 2008. Volume 308 of ACM International Conference Proceeding Series, pages 5, ACM, 2008. [doi]

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Hande Zirtiloglu

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Pinar Yolum

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