Shu Zou, Sam Stormont. Two Sides of the Story: Media Choice and Media Use of Web Based eMail and Live Chat Customer Services. In Deepak Khazanchi, Ilze Zigurs, editors, A Conference on a Human Scale. 11th Americas Conference on Information Systems, AMCIS 2005, Omaha, Nebraska, USA, August 11-14, 2005. pages 365, Association for Information Systems, 2005. [doi]
@inproceedings{ZouS05-0,
title = {Two Sides of the Story: Media Choice and Media Use of Web Based eMail and Live Chat Customer Services},
author = {Shu Zou and Sam Stormont},
year = {2005},
url = {http://aisel.aisnet.org/amcis2005/365},
researchr = {https://researchr.org/publication/ZouS05-0},
cites = {0},
citedby = {0},
pages = {365},
booktitle = {A Conference on a Human Scale. 11th Americas Conference on Information Systems, AMCIS 2005, Omaha, Nebraska, USA, August 11-14, 2005},
editor = {Deepak Khazanchi and Ilze Zigurs},
publisher = {Association for Information Systems},
}