Bill Manning, Don Perkins. Ways to Define User Expectations. RFC, 1746:1-18, December 1994. [doi]
@article{rfc1746, title = {Ways to Define User Expectations}, author = {Bill Manning and Don Perkins}, year = {1994}, month = {December}, doi = {10.17487/RFC1746}, url = {https://doi.org/10.17487/RFC1746}, researchr = {https://researchr.org/publication/rfc1746}, cites = {0}, citedby = {0}, journal = {RFC}, volume = {1746}, pages = {1-18}, }