Marc Hassenzahl, Nina Sandweg. From mental effort to perceived usability: transforming experiences into summary assessments. In Elizabeth Dykstra-Erickson, Manfred Tscheligi, editors, Extended abstracts of the 2004 Conference on Human Factors in Computing Systems, CHI 2004, Vienna, Austria, April 24 - 29, 2004. pages 1283-1286, ACM, 2004. [doi]
Abstract is missing.