Niki Serakiotou, Aime Diaw, Thomas Bui, Richard Roberts, Carolynne White. (Wiki + ResTechs) = (fresh documentation + organic knowledge management + training materials + good, cheap technical writers). In Terris B. Wolff, Parrish Nnambi, Elizabeth Wagnon, editors, Proceedings of the 36th Annual ACM SIGUCCS Conference on User Services 2008, Portland, OR, USA, October 19-22, 2008. pages 173-180, ACM, 2008. [doi]
Abstract is missing.