Dharmesh Thakkar, Zhen Ming Jiang, Ahmed E. Hassan, Gilbert Hamann, Parminder Flora. Retrieving relevant reports from a customer engagement repository. In 24th IEEE International Conference on Software Maintenance (ICSM 2008), September 28 - October 4, 2008, Beijing, China. pages 117-126, IEEE, 2008. [doi]
Abstract is missing.