Nelson Massad - researchr alias

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Viewing Publication 1 - 8 from 8

2014

Encounter Satisfaction in E-tailing: Are the Relationships of Order Fulfillment Service Quality with its Antecedents and Consequences Moderated by Historical Satisfaction?Xenophon Koufteros, Cornelia Dröge, Gregory R. Heim, Nelson Massad, Shawnee K. Vickery. dsj, 45(1):5-48, 2014. [doi]

2009

Service Failure and Recovery in Electronic Retailing: An Investigation of Product-Oriented and Service-Oriented TransactionsNelson Massad, John C. Beachboard. irmj, 22(3):1-15, 2009. [doi]

2008

A Taxonomy of Service Failures in Electronic RetailingNelson Massad, John C. Beachboard. hicss 2008: 285 [doi]

2006

A tentative proposal: improving information assurance risk analysis models for small- and medium-sized enterprises through adoption of an open development modelJohn C. Beachboard, Alma Cole, Mike Mellor, Steven Hernandez, Kregg Aytes, Nelson Massad. infoseccd 2006: 194-196 [doi]

Customer Satisfaction with Electronic Service EncountersNelson Massad, Robert Heckman, Kevin Crowston. ijecommerce, 10(4):73-104, 2006. [doi]

2004

Customer Satisfaction with Electronic Service EncountersNelson Massad, Robert Heckman, Kevin Crowston. amcis 2004: 485 [doi]

2003

The Impact of Animation on Visual Search Tasks in a Web Environment: A Multi-Year StudyPing Zhang 0002, Nelson Massad. amcis 2003: 292 [doi]

Using the Service Encounter Model to Enhance Our Understanding of Business-To-Consumer Transactions in an eEnvironmentKevin Crowston, Nelson Massad. bled 2003: 67 [doi]

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