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    Journal: Business Proc. Manag. Journal

    Volume 19, Issue 6

    864 -- 891Preety Awasthi, Purnima S. Sangle. The importance of value and context for mobile CRM services in banking
    892 -- 916Anna Darmani, Payam Hanafizadeh. Business process portfolio selection in re-engineering projects
    917 -- 932Christine Natschläger, Verena Geist. A layered approach for actor modelling in business processes
    933 -- 946Anup Kumar, Kampan Mukherjee, Narendra Kumar. Modelling, simulation and analysis of control mechanism of a dynamic supply chain system considering supply-price trade-off, using control theory
    947 -- 971Neetu Yadav, Sushil, Mahim Sagar. Performance measurement and management frameworks: Research trends of the last two decades

    Volume 19, Issue 5

    752 -- 782Samsul Islam, Tava Olsen, M. Daud Ahmed. Reengineering the seaport container truck hauling process: Reducing empty slot trips for transport capacity improvement
    783 -- 798Hakan P. Sundberg. Process based archival descriptions - organizational and process challenges
    799 -- 818Qing Niu, Qingjin Peng, Tarek Y. ElMekkawy. Improvement in the operating room efficiency using Tabu search in simulation
    819 -- 840Chokri Zanzouri, Jean-Charles Francois. Knowledge management practices within a collaborative R&D project: Case study of a firm in a cluster of railway industry
    841 -- 860Asri Cahyaningrum, Togar M. Simatupang. An agent based model for the subsidized LPG with a closed distribution system

    Volume 19, Issue 4

    600 -- 623Gregor Zellner. Towards a framework for identifying business process redesign patterns
    624 -- 647Dileep More, Preetam Basu. Challenges of supply chain finance: A detailed study and a hierarchical model based on the experiences of an Indian firm
    648 -- 661Markku Tinnilä. Efficient service production: service factories in banking
    662 -- 679Shari S. C. Shang, Ya-Ling Wu. Measuring process capital from a system model perspective
    680 -- 697Anne-Maria Aho, Lorna Uden. Strategic management for product development
    698 -- 714Mayara Segatto, Silvia Inês Dallavalle de Pádua, Dante Pinheiro Martinelli. Business process management: a systemic approach?
    715 -- 736Trevor Cadden, Stephen Downes. Developing a business process for product development
    737 -- 748Maryam Eskafi, Seyyed Hossein Hosseini, Atefe Mohammadzadeh Yazd. The value of telecom subscribers and customer relationship management

    Volume 19, Issue 3

    404 -- 430Mturi Elias, Paul Johannesson. A context-based process semantic annotation model for a process model repository
    431 -- 458Arun Kumar Tarofder, Govindan Marthandan, Avvari V. Mohan, Prashantini Tarofder. Web technology in supply chain: an empirical investigation
    459 -- 476Wirat Jareevongpiboon, Paul Janecek. Ontological approach to enhance results of business process mining and analysis
    477 -- 495Josef Blasini, Susanne Leist. Success factors in process performance management
    496 -- 514Poonam Garg, Atul Garg. An empirical study on critical failure factors for enterprise resource planning implementation in Indian retail sector
    515 -- 534Öykü Isik, Willem Mertens, Joachim Van den Bergh. Practices of knowledge intensive process management: quantitative insights
    535 -- 574Kwee Keong Choong. Are PMS meeting the measurement needs of BPM? A literature review
    575 -- 596Asmare Emerie Kassahun, Alemayehu Molla. BPR complementary competence: definition, model and measurement

    Volume 19, Issue 2

    201 -- 216Alina M. Chircu, Janis L. Gogan, Scott R. Boss, Ryan J. Baxter. Medication errors, handoff processes and information quality: A community hospital case study
    217 -- 244Margherita Pero, Lucio Lamberti. The supply chain management-marketing interface in product development: An exploratory study
    245 -- 262Markus Kohlbacher, Hajo A. Reijers. The effects of process-oriented organizational design on firm performance
    263 -- 291Mina Ranjbarfard, Mohammad Aghdasi, Amir Albadvi, Mohammad Hassanzadeh. Identifying knowledge management problems using a process-based method (a case study of process 137)
    292 -- 317Theresa Schmiedel, Jan vom Brocke, Jan Recker. Which cultural values matter to business process management?: Results from a global Delphi study
    318 -- 335Paloma Maria Santos, Marcus de Melo Braga, Aires José Rover. Eliciting intrinsic knowledge in the business processes of electronic government with UML extensions
    336 -- 363Mutaz M. Al-Debei, Enas M. Al-Lozi, Guy Fitzgerald. Engineering innovative mobile data services: Developing a model for value network analysis and design
    364 -- 398Dara G. Schniederjans, Surya Yadav. Successful ERP implementation: an integrative model

    Volume 19, Issue 1

    4 -- 29Nazanin Eftekhari, Peyman Akhavan. Developing a comprehensive methodology for BPR projects by employing IT tools
    30 -- 53Marie-Josée Roy, Olivier Boiral, Pascal Paillé. Pursuing quality and environmental performance: Initiatives and supporting processes
    54 -- 69Daisy Mathur Jain, Reema Khurana. Need for sustainable global business model in software outsourcing: The Indian perspective
    70 -- 94Janis L. Gogan, Ryan J. Baxter, Scott R. Boss, Alina M. Chircu. Handoff processes, information quality and patient safety: A trans-disciplinary literature review
    95 -- 110Felix Krause, Marc-Andre Bewernik, Gilbert Fridgen. Valuation of manual and automated process redesign from a business perspective
    111 -- 145Abhijith Anand, Samuel Fosso Wamba. Business value of RFID-enabled healthcare transformation projects
    146 -- 168Youseef Alotaibi, Fei Liu. Average waiting time of customers in a new queue system with different classes
    169 -- 196Azharul Karim, Kazi Arif-Uz-Zaman. A methodology for effective implementation of lean strategies and its performance evaluation in manufacturing organizations
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