| 5 | -- | 0 | Diane Crawford. Editorial pointers |
| 11 | -- | 13 | . Forum |
| 14 | -- | 0 | . Student de-charter notice |
| 15 | -- | 18 | Michael A. Cusumano. What road ahead for Microsoft the company? |
| 19 | -- | 23 | Pamela Samuelson. Patent reform through the courts |
| 24 | -- | 33 | Joshua Goodman, Gordon V. Cormack, David Heckerman. Spam and the ongoing battle for the inbox |
| 34 | -- | 42 | Rakesh Agrawal, Tyrone Grandison, Christopher M. Johnson, Jerry Kiernan. Enabling the 21st century health care information technology revolution |
| 43 | -- | 50 | Grant A. Jacoby, Luqi. Intranet model and metrics |
| 51 | -- | 55 | Bonnie Glassberg, Jeffrey W. Merhout. : Electronic markets hypothesis redux: where are we now? |
| 56 | -- | 62 | Galen A. Grimes. Compliance with the CAN-SPAM Act of 2003 |
| 63 | -- | 67 | Ranieri Baraglia, Fabrizio Silvestri. Dynamic personalization of web sites without user intervention |
| 68 | -- | 73 | Joon Koh, Young-Gul Kim, Brian Butler, Gee-Woo Bock. Encouraging participation in virtual communities |
| 75 | -- | 79 | Dongsong Zhang. Web content adaptation for mobile handheld devices |
| 81 | -- | 87 | Rafae Bhatti, Elisa Bertino, Arif Ghafoor. An integrated approach to federated identity and privilege management in open systems |
| 89 | -- | 94 | Benjamin B. M. Shao, Julie Smith David. The impact of offshore outsourcing on IT workers in developed countries |
| 96 | -- | 98 | Rolf Oppliger. IT security: in search of the Holy Grail |
| 112 | -- | 0 | Peter G. Neumann. Widespread network failures |